Enhanced service

The passenger journey experience is built on a platform of exceptional performance management and passionate service delivery. At KDR we understand that safety, reliability, punctuality and service are what matters to the travelling public.

We are committed to enhancing the tram network for the future, providing a travelling experience that passengers can rely upon and be proud of. We will further enhance service on Yarra Trams through improved information provision and measurable performance improvement on the world's largest operating tram network.

KDR is experienced in developing a comprehensive operating plan that will ensure Yarra Trams operate safely and efficiently.

We believe that the best passenger journey experience is made possible by exceptional performance management and KDR's experience in developing a comprehensive operating plan will utilise route optimisation and maximise tram deployment based on demand by ensuring high capacity trams are allocated to high demand services.  KDR will deploy a continuous ‘eye-on-the-ball' approach to ensure that the daily tram service is effectively resourced and operated, and any need for change to meet capacity requirements is promptly addressed.

KDR will enhance operational performance through service punctuality & reliability.

We will ensure effective management of passenger movement during peak periods, including tram boarding times. Our initiatives to manage passenger flow intersect with all areas of operations and will result in improved punctuality and safety on trams and facilities.

The introduction of new systems and procedures currently successfully operated in other franchises will provide an informed basis for innovation in future service planning.

KDR will work with stakeholders to optimise the use of road space to benefit tram users while not significantly inhibiting the movement of vehicles.

We will promote a culture of continuous safety improvement: A desired state in which all hazards are identified, risk assessed, controlled and, where practicable, eliminated so that injuries and harm to our people, the environment and the communities in which we operate (including but not limited to contractors, customers, travelling public and neighbours), are minimised.

During disruptions for infrastructure improvements and incidents on the network, KDR will provide passengers, the travelling public and the community with timely and relevant information.

We believe that transport should be accessible to all as possible. KDR will consider and respond to changing demographics, community expectations and the needs of passengers.